How to care for your extensions

Washing and drying 

  • We recommend only using sulphate free products on the hair. 
  • You should only wash your extensions 1-2 times per week. 
  • Before washing detangle the hair and separate the bonds. 
  • Smooth the shampoo down the extensions, DO NOT RUB as tangling will occur.
  • Condition from the mid lengths to the ends of the extensions, do not apply conditioner to the bonds. 
  • When hair is damp spray with a protein spray or use an oil/serum. Dry the bonds first using the cool setting on your hairdryer. 


  • You will need to use an extensions brush on/near the bonds. This is so the bonds don’t get snagged. 
  • When brushing you will need to hold the bonds to support them, this will prevent excess tugging on the extensions. 
  • ALWAYS use an extensions brush when hair is wet or dry. 


  • Always keep heat away from your bonds. 
  • Always use a heat protection spray before blowdrying/applying any heat. 

*The more heat you use on your hair extensions the shorter the life span of the hair. Treat your extensions with the same respect as your own hair. 

Sun and Swimming 

  • If hair extensions are exposed to the sun, chlorinated water and salt water they can become dry. They can also over time turn brassy/orange. Please see below for more information/prevention. 

Brassy/orange/pink hair 

Why do your hair extensions change colour?

Hair extensions can change in colour due to chemical reactions which are caused by natural and environmental conditions. This can be due to these 6  main causes: 

  • Chlorine from swimming pool water 
  • Minerals from shower water 
  • Sea water 
  • Sun exposure 
  • Sun cream 
  • Excessive high heat 

Our virgin Remy hair extensions come from China, meaning the hair would have started as a very dark brown. They will then need the be processed to achieve the lighter tones. 

As the hair is naturally made up of warmer tones, violet and ash pigments need to be added to the hair to reach the lighter tones. 

If the hair is exposed to any of the 6 elements above then gradually the violet and ash pigments will be removed and reveal the warmer tones which is the brassy/orange/pink tones. This can happen to any hair which has been lightened, not just extensions. However the issue is more prominent with hair extensions, this is due to the fact that 18 and 22 inch hair is more porous as it has had to be grown for longer. 

How to fix it

The good news is that it can be fixed! You will need to add the violet and ash pigments back in to the hair. This can be from using a good sulphate free purple shampoo or by using a toner. A product we recommend for doing this is Revlon Nutri Colour. However we would recommend that this is done by your professional stylist and we always recommend doing a patch test before applying this to the whole head of extensions. This should only be done to correct the colour change and not as part of a regular hair care regime. 

How to prevent this from happening in the future

Depending on what has caused your extensions to change in colour will determine what steps you need to take to prevent this happening in the future. 

  • Chlorine from swimming pool water – If your hair has changed colour due to chlorine from a swimming pool then the solution is easy. 
  • Keep your extensions out of the chlorinated water if you decide to go in the swimming pool. This will also prevent the chlorine from stripping your hair dry and leaving your extensions dull. 
  • If your extensions do come in to contact with chlorinated water we recommend washing them ASAP.
  • Minerals from shower water – this can happen both on holiday and at home. The composition of minerals that make up your water supply can vary for different regions/countries. There are different minerals in your water that can contribute to changes in your hair colour over time such as iron and copper.
  • If your water supply at home is turning your extensions pink/orange then we would recommend you invest in a filtered shower head, this will filter out the iron and other damaging minerals. 
  • For a quick fix when you are on holiday you can wash your hair in cold water, this prevents the cuticles from opening and locking in the minerals (or you could take your shower head with you).
  • Sea water – Sea water will even dry out your natural hair and it can cause issues with your extensions. 
  • It is recommended that sulphate free shampoo and conditioner is used on your extensions, this is because sulphates strip the extensions of their condition and their colour. 
  • Again the easiest way to prevent this from happening is to keep your hair extensions out of the sea water. 
  • If your extensions do come in to contact with sea water we recommend washing them asap. 
  • Sun exposure – Whether you wear hair extensions or not, your hair will change colour in the sun if it is exposed to it.
  • When your hair has been exposed to the chlorine of the pool and the UV rays of the sun, these 2 components will react together bringing out the brassy tones of the hair. 
  • The easiest way to prevent this is happening is to keep hair plaited and if possible under a hat. Also as above keep extensions out of the swimming pool/chlorinated water. 
  • Suncream – There is an ingredient in most suncream products called Avebenzone (Butyl Methoxydibenzoylmethane). 
  • When you have applied suncream to your back from example and your hair extensions are rubbing against it, the suncream is being worked in to the extensions. 
  • When these ingredients are in the hair and are mixed with UV rays a chemical reaction takes place. Over time this can make your extensions turn brassy/orange/pink. 
  • The best way to prevent this from happening is to avoid your extensions coming in to contact with suncream. 
  • Excessive high heat – As hair straighteners/curlers are applied directly to the hair, coming into contact with the cuticle, this rush of heat reacts with the colour pigment. This means that over time colours such as blacks and brown will fade, vibrant colours may change completely, and blondes can be stripped back to reveal a brassy undertone. The same reaction can take place when in a Sauna or a hot tub.
  • The best way to prevent this from happening is to ensure you are not over heating your extensions, you should not be using any higher 210 degrees on your extensions. Also using a good quality heat protector spray before drying/styling your hair will help to protect against overheating. 
  • If you do plan on using a sauna/steam room/hot tub it is recommend that you wrap a towel round your extensions to prevent them from overheating. 

*Our hair extensions are a natural product which are not silicone coated. This means they can be exposed to damage from these 6 elements if exposed to them. Each set of extensions will contain hair from different donors, one may be more porous than another, meaning they can react in different ways to different to different elements.*