How to care for your extensions

Washing and drying

  • We recommend only using sulphate free products on the hair. 
  • You should only wash your extensions 1-2 times per week. 
  • Before washing detangle the hair and separate the bonds. 
  • Smooth the shampoo down the extensions, DO NOT RUB as tangling will occur.
  • Condition from the mid lengths to the ends of the extensions, do not apply conditioner to the bonds.
  • When hair is damp spray with a protein spray or use an oil/serum. Dry the bonds first using the cool setting on your hairdryer. 


  • You will need to use an extensions brush on/near the bonds. This is so the bonds don’t get snagged. 
  • When brushing you will need to hold the bonds to support them, this will prevent excess tugging on the extensions. 
  • ALWAYS use an extensions brush when hair is wet or dry. 


  • Always keep heat away from your bonds.
  • Always use a heat protection spray before blowdrying/applying any heat.

*The more heat you use on your hair extensions the shorter the life span of the hair. Treat your extensions with the same respect as your own hair.

Sun and Swimming

  • If hair extensions are exposed to the sun, chlorinated water and salt water they can become dry. They can also over time turn brassy/orange. Please see below for more information/prevention.

Maintenance Appointment Schedule

Before having your Hair Extensions installed, you should discuss with your Hair Extensionist what a maintenance appointment is for, how often you should have one and how much they cost. Asking only benefits you, as many people have different preferences when it comes to hair extension methods and you need to know the best one suited to you and which is worth both your time and money.

For Micro Ring Extensions (I-Tip)

The uplift appointment involves opening each micro ring and moving the extensions back up to their original position. Unlike the Hair Extensions bond replacement, no new hair is normally used so if any hair extensions have come out, they would be re fitted. An uplift appointment would need to be scheduled around 8 weeks after you have first had your Hair Extensions fitted due to regrowth and natural shedding.

After a further 8 weeks we would recommend a full ring replacement and this involves removing all extensions and removing all shedded hair then replacing rings no new hair needs to be purchased.


For Tape Extensions

This method needs maintenance every 8 to 10 weeks and involves the total removal of hair with a Matrix tape remover spray. The clients hair needs to be clarified to remove the spray and the tapes washed and all product removed from hair. After drying, the old tapes are then removed and replaced with new ones making sure the surface of the tapes are 100% free of old tape or debris. Its worth noting that this maintenance appointment is normally twice as long as initial appointment and to factor this into your pricing remember, though no new hair needs to be purchased.

This process can be repeated up to 4 times during hairs lifespan.

For Pre-Bonded Extensions (U-Tip)

This maintenance appointment involves scheduling to come back every 6-10 weeks. With this appointment the price would include some new hair, usually 1 pack, which would be used to replace missing or old bonds. During this appointment, any old bonds that might have got weaker, softer or matted since you first had the Hair Extensions fitted will be replaced. Your extensionist will check through all of your extensions and replace any bonds that need replacing or any that have come out.